The following sections describe how to troubleshoot messages that may be displayed while you are installing, upgrading, or starting McKesson Radiology Station ™. Microsoft ® Internet Explorer ® is the recommended Web browser used to access McKesson Radiology Station ™. See for more information. • • • • • • • • • • • • • • • • • The following table describes how to troubleshoot the messages that may be displayed while you are installing or upgrading McKesson Radiology Station ™: Message Troubleshooting tip Install Failed: McKesson Radiology Station ™ Install was cancelled or an unexpected error occurred. Please click here to retry.

Note: This warning message is common when you install McKesson Radiology Station ™ on Windows ® 7. To receive fewer warning messages, you can add the McKesson Radiology ™ launch page as a. If you are using Windows ® 7, and a security warning is displayed below the Internet Explorer ® toolbar, ensure that the following criteria are met: • The warning states: The website wants to install the following add-on. - and - • The warning states that the add-on is from McKesson Corporation. If both criteria are met, the McKesson Radiology Station ™ installation has not failed. Requests your permission to let an installation file access your system. To grant this permission: • Click the message.

McKesson Radiology Station ™ continues to install. You are not authorized to install McKesson Radiology Station ™.

Ensure that you have the authority to install McKesson Radiology Station ™: • If you are using Windows ® 7, you need to be a member of the Windows ® Administrators group. You are not authorized to install the update.

To install the McKesson Radiology Station ™ updates, one the following conditions must be met: • If you are using Windows ® 7, you need to be a member of the Windows ® Administrators group. • The has been installed on your computer. For details, contact your system administrator. The third-party download manager you have installed is causing the installation to fail. During the McKesson Radiology Station ™ installation, disable or override any third-party download manager/accelerator software you may have installed on your computer. For details, refer to the documentation provided by the download manager manufacturer. In Windows ® XP, users are assigned to specific user groups depending on the tasks they need to perform.

Diagnostic Imaging Overview McKesson's medical imaging solutions: PACS (picture archiving and communication system), RIS (radiology information), and CVIS.

All users that belong to a specific user group are granted permissions to perform certain tasks on a workstation. By assigning users to different groups, the system administrator can manage security and access to a workstation that is accessed by multiple users. To perform the task of installing and upgrading McKesson Radiology Station ™, you need to be a member of the Power Users group. If you are installing McKesson Radiology Station ™ on your home computer, and you have not modified any of the security settings, you may not encounter difficulty installing or upgrading McKesson Radiology Station ™. If you are using a computer at your site or office, you may need to request that the local system administrator assigns your user name to the Power Users group, or installs the software for you. About the McKesson Radiology Station ™ Update Service The McKesson Radiology Station ™ Update Service, once installed on a computer, allows all McKesson Radiology Station ™ users to install the application updates as they become available. To install the McKesson Radiology Station ™ Update Service, you must be a member of Windows ® Administrators or Power User group.

About the download manager or accelerator A download manager is generally used to accelerate, resume, and/or schedule the download of files or software from the Internet. User Account Control (UAC) is a security feature of Windows ® 7. With UAC enabled, software running on Windows ® 7 must receive permission from the user to access the user's system.

By default, UAC is enabled in the Windows ® 7 environment. McKesson Radiology Station ™ is designed to run with UAC enabled.

When the McKesson Radiology ™ launch page is added to Internet Explorer ® as a trusted site, fewer error messages are displayed. To add the McKesson Radiology ™ launch page to Internet Explorer ® as a trusted site: • On the Internet Explorer ® menu bar, click Tools, and then select Internet Options.

The Internet Options dialog box is displayed.• Click the Security tab. The Security page is displayed.• Click the Trusted sites icon, and then click Sites. The Trusted sites page is displayed.• In the Add this Web site to the zone field, type the McKesson Radiology ™ launch page Uniform Resource Locator (URL), provided by your system administrator. If the URL does not include the prefix, clear the following check box: Require server verification (https:) for all sites in this zone• Click Add. The McKesson Radiology ™ launch page URL is listed in the Web sites section. This indicates that the McKesson Radiology ™ launch page has been added as a trusted Internet site. During installation, McKesson Radiology Station ™ verifies that the computer meets certain display and system requirements.

The following table describes how to troubleshoot the messages that may be displayed if the computer does not meet these requirements: Message Troubleshooting tip The screen resolution does not meet the minimum requirements. To the required settings before viewing images in McKesson Radiology Station ™. The screen color depth does not meet the minimum requirements of True Color 32-bit. If the 32-bit setting is available for your monitor screen. The hard disk space available on the McKesson Radiology Station ™ workstation is insufficient.

To use McKesson Radiology Station ™, the workstation needs to have at least 5 gigabytes (GB) of available hard disk space. You may need to make space available by deleting unnecessary files and/or applications. Contact your system administrator for details. Screen resolution signifies the number of dots (pixels) on the entire monitor screen. The higher the number of dots, the better the resolution. Dots are also referred to as pixels. The minimum required screen resolution for McKesson Radiology Station ™ workstations is 1280 x 1024 pixels.

If the workstation does not meet the minimum requirements, a message is displayed. You need to adjust the screen resolution.

To adjust the screen resolution: If the workstation is using. Windows ® XP • On the Windows ® taskbar, click the Start button.

Note: If the taskbar is not displayed, follow the instructions provided with the Microsoft ® Windows ® software to display it.• Point to Settings, and then click Control Panel.• In Control Panel, double-click the Display icon. The Display Properties dialog box is displayed.• Click the Settings tab.• In the Screen resolution area, move the slider to adjust the display resolution: • To the right to increase the number of pixels (maximum 1600 by 1200)• To the left to decrease the number of pixels (minimum 1280 by 1024) The screen resolution values are displayed below the slider bar.• Click OK.• In the message that is displayed, click OK. The screen may flicker, while the screen resolution is being adjusted. When the adjustment is complete, a message is displayed asking if you want to keep the adjusted settings.• Click Yes. The screen resolution is adjusted. Windows ® 7 • On the Windows ® taskbar, click the Start button.

Note: If the taskbar is not displayed, follow the instructions provided with the Microsoft ® Windows ® software to display it.• In the Start menu, click Control Panel.• In Control Panel, click Appearance and Personalization.• Click Personalization.• Click Display Settings. The Display Settings dialog box is displayed.• In the Screen resolution area, move the slider to adjust the display resolution: • To the right to increase the number of pixels (maximum 1600 by 1200)• To the left to decrease the number of pixels (minimum 1280 by 1024) The screen resolution values are displayed below the slider bar.• Click OK.

The screen may flicker, while the screen resolution is being adjusted. When the adjustment is complete, a message is displayed asking if you want to keep the adjusted settings.• Click Yes.

The screen resolution is adjusted. Color depth indicates the number of colors that a single pixel can display. Fender Hot Rod Deville Amp Serial Numbers. The number of colors can range from 16 (4-bit color) to 4,294,967,295 ( 32-bit color).

The required color depth for monitors at McKesson Radiology Station ™ workstations is 32-bit color. If the color depth is insufficient, a message is displayed indicated the required values. You need to adjust the color depth of your monitor screen.

To adjust the color depth: If the workstation is using. Windows ® XP • Follow steps 1 to 4 of.• Click the Colors field, and then select an option.• Select one of the following options: • High (24 bit) (minimum) • Highest (32 bit) (recommended)• Click OK.• In the message that is displayed, click OK. The screen may flicker, while the color depth is being adjusted. When the adjustment is complete, a message is displayed asking if you want to keep the adjusted settings.• Click Yes. The screen is displayed at the adjusted color depth.• Restart the computer, and then continue to install McKesson Radiology Station ™. Windows ® 7 • Follow steps 1 to 5 of.• Click the Colors field, and then select an option.• Select one of the following options: • High (24 bit) (minimum) • Highest (32 bit) (recommended) • Click OK.

The screen may flicker, while the color depth is being adjusted. When the adjustment is complete, a message is displayed asking if you want to keep the adjusted settings.• Click Yes. The screen is displayed at the adjusted color depth.• Restart the computer, and then continue to install McKesson Radiology Station ™. The Windows ® Aero ® user interface of Windows ® 7 has a transparency feature that may cause the following issues: • A white bar displayed across the Study List and Patient Portfolio work area • A monitor screen becomes disabled when a workstation makes use of more than one monitor Changing the Windows ® Aero ® settings to enable or disable the transparency feature may resolve these issues on your workstation.